Help & Questions
Hi Beautiful Soul,
We’re here to make your experience smooth and joyful. 🌿
1. How do I place an order?
Simply browse our products, add them to your cart, and follow the checkout instructions. You can pay via credit card or bank transfer.
2. Can I change or cancel my order?
Please contact us as soon as possible at Glowwithinnz@gmail.com. We can only make changes before your order has been shipped.
3. Do you offer exchanges or returns?
We offer exchanges within 15 days of delivery for unopened and unused products. For more details, see our [Returns & Exchanges Policy].
4. How is shipping calculated?
Shipping costs are calculated at checkout based on your location.
- NZ: 2–5 business days
- Australia: 5–10 business days
- International: 7–21 business days
Orders are shipped once payment is received and confirmed.
5. My order is damaged or missing — what should I do?
Contact us immediately at Glowwithinnz@gmail.com - with photos of the damaged item or packaging. We’ll make it right.
6. Can I pay with a bank transfer?
Yes! Instructions will be provided at checkout. Please use your order number as the payment reference.
7. Other questions
We love helping! Contact us anytime at Glowwithinnz@gmail.com.
